['Privacy Policy for Sterling Shine Cleaning Ltd\n\nAt Sterling Shine Cleaning Ltd, we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our online platform or use our services, including residential cleaning, end-of-tenancy cleaning, carpet and upholstery cleaning, deep cleaning, and eco-friendly cleaning solutions.\n\n1. Information We Collect \nWe collect personal information that you voluntarily provide when using our services or interacting with our platform. This may include: \n- Name, address, phone number, and email address \n- Details about your residence or property to facilitate cleaning services \n- Payment information for processing transactions \n- Preferences and feedback related to our services \n- Technical information such as IP addresses and browser type, collected through cookies and tracking technologies to improve user experience\n\n2. How We Use Your Information \nYour information is used to: \n- Provide and manage the cleaning services you request \n- Communicate with you regarding bookings, service updates, and customer support \n- Process payments and prevent fraud \n- Improve and personalize our online platform and services \n- Comply with legal obligations and enforce our terms\n\n3. Legal Basis for Processing \nWe process your data based on the following legal grounds: \n- Performance of a contract: to deliver services you have requested \n- Legitimate interests: to improve our service offerings and ensure security \n- Consent: where applicable, for newsletters or marketing communications \n- Compliance with legal obligations\n\n4. Sharing Your Information \nWe do not sell your personal data. Information may be shared with trusted third-party service providers who facilitate our operations, such as payment processors and IT service providers, strictly under confidentiality agreements. We may disclose information when required by law or to protect our rights.\n\n5. Data Security \nWe implement appropriate technical and organizational measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. Our systems are regularly reviewed to uphold data integrity.\n\n6. Data Retention \nPersonal data is retained only as long as necessary to fulfil the purposes for which it was collected, including legal and regulatory obligations.\n\n7. Your Rights under GDPR \nYou have the right to: \n- Access and receive a copy of your personal data \n- Rectify inaccurate or incomplete data \n- Request erasure of your data when it is no longer needed \n- Object to or restrict processing in certain circumstances \n- Data portability, where applicable \n- Withdraw consent at any time without affecting the lawfulness of processing based on consent before withdrawal \nTo exercise these rights, please contact us at our physical address provided below.\n\n8. Cookies and Tracking Technologies \nOur platform uses cookies to enhance user experience and collect anonymized usage data. You can manage your cookie preferences via your browser settings.\n\n9. Children’s Privacy \nOur services and website are not intended for individuals under the age of 16. We do not knowingly collect data from children.\n\n10. Changes to This Policy \nWe may update this privacy policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly.\n\nContact Information \nSterling Shine Cleaning Ltd \n42 Kingswell Road \nSuite 3B \nBristol, South West England \nBS6 5QT \nUnited Kingdom\n\nFor any questions or requests regarding your personal data or this privacy policy, please contact us at our physical address above.\n\nBy using our online platform or services, you acknowledge that you have read and understood this privacy policy and consent to the practices described herein.', 0.001248, 'gpt-4.1-mini']